Regardless of whether the MSP is regional or global, the MSP must be able to monitor and manage networks and applications from multiple providers.
Many MSPs, including global operators like ATT, BT, Orange Business Services, Verizon, and large-scale system integrators like EDS and IBM, use their own platform for IP telephony and Unified Communications (UC) systems. Remotely monitor and manage the. For example, Verizon uses its own Impact platform to remotely monitor and manage customer UC systems, as well as WANs.
These systems are often supplemented by third-party tools from vendors such as Fluke Networks, Infovista, Integrated Research (Prognosis), NetIQ, and NetQoS. Small regional and regional VARs tend to use vendor manufacturer management products or third-party management tools that can provide information about multiple vendors.
The ability to monitor multi-vendor systems is important because companies rarely use one vendor's systems forever. Also, large organizations may not have a single provider. While some companies are strong single-vendor stores, multi-vendor systems are unavoidable because IP telephony is only one component of a vast unified communications architecture. Additionally, mergers and acquisitions often result in a new set of vendors, which can be replaced by standard platforms, but the next acquisition simply resumes the cycle.
Unified Communications and VoIP Service Package
Because voip managed services is an integral part of UC, MSP can work well by combining services from two sets of applications. We hope that more organizations rely on service partners to help monitor and manage their UC infrastructure. In fact, half of the IT professionals we work with are very important to UC professional services, as UC adds network complexity and real-time applications provide higher bandwidth and stringent QoS warranty requirements . He said.
MSPs have the opportunity to create a competitive advantage by exceeding the reporting and business management requirements of VoIP and UC. To do this, network services must be promoted and grouped to support collaborative applications and application optimization.
This means that providers must get used to multiple providers with tools to provide better QoS and improve the user experience. Not only do they need to manage their applications, but they also need to improve their services.